Cancellation And Return Policy

Return Policy
We offer a 15 day 'NO QUESTIONS ASKED' return policy. This means that you can cancel your order and return your product in its original condition within 15 days of purchasing it. 
The product should be unused, unwashed and undamaged and the tags should be intact.
Send an email to customercare@ninebox.in with your order number and address and we will have the courier agent pick up the return shipment from your address.

Once we receive the returned product we will process a refund to your bank account.

If you would like to keep the amount in store credit, you're more than welcome to!
Please note that we do not offer returns on jewelry.

Cancellation Policy

  • All cancellation requests must be made within 3 days of placing the order.
  • If your product has been shipped, customer care will let you know the next steps to follow.

Exchange Policy
If you’ve ordered a size too small or too large and wish to have it replaced.

  • Contact customer care within 5 days from the date of delivery.
  • The product will be recalled and a replacement will be shipped.